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20 Customer-Centric Companies Led By Women

Blake Morgan

Looking to be customer-centric? Companies with female CEOs aren’t just more profitable —they also tend to lead in customer experience. Women thrive in customer-centric roles. Jessica is bringing KT Tape to everyday athletes by listening to feedback and building customer relationships.

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15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 2]

Lumoa

Short termism is mostly the result of a product-centric and “numbers focused” culture, which inevitably results in a “race to the bottom”. Customer centricity is the answer, backed with a credible customer profitability lens that gives an alternative view to traditional product sales/market share KPIs.

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Being Good At CX Is Not Good Enough – Jennifer Parnell, DGM – Customer Engagement, BookMyShow

Customer Guru

From movies to events, plays and concerts to sports, BookMyShow brings all of this to its audience. Its primary focus has always been delivering the very best entertainment experience to its dedicated customers. At BookMyShow, I have been personally involved in making NPS a key measurement of our overall success.

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Next-Level CX for B2B Companies With Steve Walker and Troy Powell

Kustomer

VP of Strategy and Analytics at Walker, Troy Powell, knows that one of the most effective things a company can do to provide the best CX is to unite every department and to become more customer-centric across the board. Tips for Transforming a Customer-Centric Business. Youth sports, trying to be a good youth sport dad.

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Customer Engagement is an Enterprise-wide Imperative

ClearAction

When the CEO of Air New Zealand made the mindset shift replacing We Fly Planes with We Fly People 1 , the whole company began to focus on empowering customer engagement. Linden said, “Anyone in a company can deliver greater value to customers by being customer-focused. Customers are never satisfied.

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Customer Experience Challenges According to 15 CX Experts

Lumoa

Never underestimate the customers expectation in CX. Once the customer had a positive CX, it will set a new benchmark. It will also be thrilling to see how UX, customer centricity and empathy will be connected to the field of AI. Also, companies really need to transform their structures to reflect customer centricity.

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Winning in the Experience Economy – Working up the CX Maturity Curve

NICE inContact

It is never a silo-ed operation, it is a team sport. The CX processes tend to be more customer focused rather than internal focused embracing key methodologies like Lean/Six Sigma, value stream mapping and others. CX is a marathon not a sprint. CX is a multi-stage iterative process, it is never a one and done approach.