ShepHyken

MARCH 20, 2017

Each week I read a number of customer service articles from various online resources. No More Nonpologies: Apologize to Customers Like You Mean It by Leslie O’Flahavan. If the customer is willing to share their phone number with you, treat it with respect it deserves. Here are my top five picks from last week.

Customer Service 75

Customer Service Social Media Travel Loyalty 75

ShepHyken

SEPTEMBER 23, 2020

Much of my life is spent traveling. This is hardcore cardio training with some friendly competition worked in, which makes for an exhilarating workout. What does this have to do with customer service and business? Let’s say you have a customer that is upset. When I am home, I play hockey three or four times a week.

Effort Score 132

Effort Score Exercises Travel Customer Service Training 132

Customer Bliss

MARCH 28, 2017

Ellis serves as the Chief Customer Experience Officer for the San Antonio International Airport System which comprises the San Antonio International Airport and Stinson Municipal Airport. She began by selling travel insurance. ” She worked in the customer service role at Atlanta’s airport for over 12 years.

Customer Experience 100

Customer Experience Travel Touchpoint Training 100

ShepHyken

JUNE 6, 2018

Now, I agree that loyal customers can receive some type of reward or discount for their loyalty. But, what about when it comes to customer service? What about how customers who spend more – or less – are treated? It’s easy to spot the frequent traveler by the way they are treated by airline and hotel employees.

Airlines 97

Airlines Hotels Loyalty Programs Loyalty 97

Win the Customer

NOVEMBER 14, 2016

Thanks to increasing connectivity, your customers can now voice their frustrations to everyone on social media. Research has shown that in the period between 2009 and 2014, the number of Twitter users using the platform for customer service doubled to 22%. So, which companies do social customer service right?

Social Media 52

Social Media Customer Service Multi-Channel Airlines 52

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130