Customer Care Customer Service Strategies Customer Service Training How To 
Russel Lolacher
DECEMBER 10, 2019
” Over the years, many a branded platform has been launched, with little to no long-term social media customer service strategy… or even a short-term one. Don’t be a case study of how to do it badly. Do they have communications training? Social media training? Customer service training?
Comm100
OCTOBER 11, 2017
If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. Download Free.
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ShepHyken
DECEMBER 6, 2021
3 Ways to Move From Customer Service to Customer Care by Patrick McCullough. Destination CRM) What’s the difference between customer service and customer care? So, if customer service isn’t a department, what do you call it? How about “customer care?”
ShepHyken
DECEMBER 17, 2018
My Comment: Here are three reminders (for some of you this may be new) about how to create loyal customers. Predicting what your customers will do next comes from data. Creating valuable content will help customers be interested in what you do and sell. Six Trends Shaking Up Customer Care in 2019 by Julien Rio.
ShepHyken
SEPTEMBER 23, 2020
They follow up, even when they don’t have to, because they know it’s that little extra effort that can be the difference between the customer saying, “They fixed the problem,” and “Wow, they sure know how to take care of their customers when there is a problem!” For information, contact 314-692-2200 or www.hyken.com.
ShepHyken
NOVEMBER 19, 2018
Customer Service Rookie Mistakes That Could Be Tarnishing Your Business Image! CustomerThink) Let’s face it, poor customer care support service can cost a business a fortune! Many of the customer service mistakes mentioned in this article aren’t “rookie mistakes.” by Deeksha Dadu.
ShepHyken
AUGUST 13, 2018
My Comment: This excellent article on customer loyalty departs from the typical article focused on B2C businesses and has a big emphasis on the B2B customer. Plenty of good info and ideas to get you thinking about how to drive loyalty with buying committees, executives, end users and more. Want better customer service?
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