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5 Ways Gainsight Uses Gainsight to Drive Expansion Sales

Gainsight

To that end, leaders and team members need to be well equipped to work renewals in an efficient fashion and more importantly, have a clear indicator of early signs of potential risk in the customer base. We leverage Gainsight’s Renewal Center application in order to oversee and manage the business in this fashion.

Sales 98
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Going from Tens to Hundreds of Customer Segments: Here’s How Optimove is Eating Its Own Dog Food

Optimove

Sheesh, that’s enough to make any old-fashioned marketer run away, screaming, “you manage hundreds of segments!” For me, it was like joining a chocolate factory as a “visitors happiness manager”; I had all the candy I needed right under my nose. Step 1: Gaining Insights for Smart Segmentation.

CRM 69
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The Power of Hyper-personalization

Alliance by IFS

In a recent Aberdeen whitepaper, “ Maximize Consumer Loyalty & Consumer Spend With Hyper-personalization “ , Aberdeen surveyed 162 consumer brands around the world to discover the top challenges and best practices around their shopper experience management activities. The ROI of Transforming Your Customer Experience Strategy.

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Taking Advantage of Social Commerce with Pam O’Neal

Kustomer

How are we going to bring all of that together and have an informed, seamless, integrated experience that is managed by a platform built for this world?” Pam explains that leaders should be understanding their customers on every level in order for this new way of commerce to work for them. Now, social commerce is not necessarily new.

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How to Improve Customer Intelligence With Journey Analytics

Pointillist

By Swati Sahai Today, customer intelligence isn’t just about collecting and analyzing CRM data. It is about truly listening to each customer, embracing their needs and using that data to respond to them in an appropriate way and in a timely fashion. Customer Data Customer data is simply information about customers in raw form.

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Loyalty partners: co-creating customer value

Currency Alliance

But partnerships don’t have to be between huge companies; a local pharmacy can partner with convenience stores or fashion retailers. The majority of existing partnerships at big loyalty programs are brokered with one goal in mind: creating more value for the most frequent customers. The value can be immediate. I’m a case in point.

Loyalty 59
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The Billion Dollar Subscription Service: How Dollar Shave Club Built a Best in Class Customer Experience

Chattermill

The way customers purchase products has changed. But with slim margins and high churn rates, subscription-based business models mean the customer experience is more important than ever. From food, fashion, beauty and everything in between, there is no question we are living in the golden age of subscription services.