Experience Investigators by 360Connext

JULY 20, 2015

Reviewing customers’ online experience is one of the most common ways we at 360Connext help our clients. It’s part of out trademarked process called Customer Experience Investigation, which covers everything. If the experience you provide is disconnected, confusing, painful… they know they are free to date others.

Online Experience 110

Online Experience Case Study Social Media Consulting 110

ijgolding

DECEMBER 11, 2014

So are the plaudits that Norwegian is receiving reflective of the experience? Norwegian’s website offers a wealth of insight into the strategy and culture of the business. Let me start with the online experience. It does what it needs to do, but does not offer the most intuitive of online user experiences.

Customer Experience 275

Customer Experience Airlines Travel Self Service 275

InMoment XI

APRIL 3, 2024

The digital customer experience has become an essential part of the way that consumers navigate the marketplace. They don’t view a transaction as an online experience, a mobile app experience, or a customer service experience, they view it as one continuous experience that they had.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

SurveySparrow

SEPTEMBER 20, 2021

User experience feedback. Culture creation. Online experience activation. Online store workflows. Customer Satisfaction Score (CSAT). Employee check-ins. Sparrow API. Issue tracking & management. No-code applicant tracking. Concept testing . Offline feedback management. Employee pulse surveys.

Omni-Channel 52

Omni-Channel Software Tools Management 52

GetFeedback

APRIL 11, 2019

Customer segmentation is the practice of creating separate target customer groups in order to provide customers with personalized content, website, user experiences, and other marketing techniques. The way to do that is to create content, and provide users with online experiences that give them more “wow moments.”

How To 239

How To Advertising Groups Social Media 239

Second to None

SEPTEMBER 20, 2018

Mobile devices have become a ubiquitous aspect of American consumer culture. Concurrently, search engine optimisation, or SEO, no longer simply relies on targeting data-specified keywords, but now takes into account user experience. How mobile-first indexing can impact your customer experience.

Ecommerce 54

Ecommerce Customer Experience Customer Journeys How To 54