Responsetek

MAY 8, 2018

Working with our CEM platform, our insurance clients typically see an average improvement in NPS® (satisifaction score) of 12.0 Within six months, the bank saw a five percent decrease in its abandonment rate, resulting in the equivalent of a seven times return on investment on its CEM solution. CONCLUSION.

CEM 40

CEM Strategy Insurance Abandon Rate 40

Experience Matters

APRIL 7, 2015

The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), It’s the first trait we look for when hiring and it’s ingrained in our company culture. and ultimately—to be right.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Ian Williams

MARCH 19, 2020

A cultural commentary on America. Christopher: And that’s cultural, it’s not everywhere. It’s a cultural thing in some of those areas. The Simpsons, every time. Ian: I agree 100%. Christopher: Me and the boys watch it. I’ve nearly seen every episode I think. It’s brilliant. Christopher: Phew!

Leadership 52

Leadership Consulting Financial Video 52

Bold360

DECEMBER 1, 2016

This process often requires that an enterprise not only streamline their entire business ecosystem – from back-end operations to front-facing marketing content – into friction-free functionality but to also undergo a cultural paradigm shift. Providing a great customer experience is first a function of culture. Mark Reuter.

Software 40

Software Customer Experience Company CRM 40

Lumoa

JUNE 22, 2021

And just for you who don’t know what ICE, it’s a big telecommunications company in Norway. So obviously, a lot of people will probably recognize themselves as the person in the corner of the organization, maybe responsible for the NPS measurements, trying to have everyone else be customer-centric.

Customer Centricity 208

Customer Centricity Customer Experience Hotels Customer Journeys 208