CX Leadership in the International Gas and Energy B2B Industry with Antonio Susta
Customer Bliss
MAY 31, 2018
Now, as a CX leader at Linde Group Italy, he has the support he needs to lead and implement a CX transformation, per the company’s new focus. The pillars he created were: strategy, customer understanding, design, KPI, governance, and culture/people engagement. Get a Real-Time View of Customer Chats and E-mails.
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