Customer Bliss

FEBRUARY 1, 2019

This conversation reminds me that we can’t forget about the importance of the customer experience when it comes to cultural institutions. STRATEGIZE THE VISITOR EXPERIENCE. Like with many other cultural centers or institutions, the visitor experience starts with the website.

Customer Journeys 125

Customer Journeys Hospitality Training Culture 125

SurveySparrow

SEPTEMBER 20, 2021

Uses: Experience management software has so many uses. They can include customer experience (CX), employee experience (EX), product experience (PX), reputation management, and more. While most tools specialize in one business area, some platforms can manage the experience for multiple areas.

Omni-Channel 52

Omni-Channel Software Tools Management 52

Customer Alignment

APRIL 25, 2017

The Debenhams’ customer experience that will deliver Mr. Bucher’s strategic vision could be a real differentiator As I went for my Saturday morning run this week, I ran along the river in Guildford and passed the imposing building that has housed Debenhams for many years. What that looks like for customers, isn’t yet clear.

Customer Experience 40

Customer Experience Retail Leadership Customers 40

Qualtrics

OCTOBER 10, 2019

Increasingly, online and offline customer experiences form part of a merged ecosystem where shoppers move freely between multiple channels. To provide the levels of ease and personalization customers now expect, brands must engage their audiences seamlessly across all touchpoints. So too does allocation of resources.

Retail 34

Retail Travel Multi-Channel Fashion 34

Qualtrics

AUGUST 15, 2019

What makes customers write reviews? The review is now a near-ubiquitous part of the online experience , popping up everywhere from career-planning to comparing laundry detergent. Reviews are an invaluable part of a customer, employee or end-user journey, and a vehicle for dialogue between consumers and brands.

Feedback 32

Feedback Employee Experience Customer Experience Brands 32