Culture Customer Centricity Customer Service Representative Self Service 
Kustomer
JUNE 7, 2022
If the events of this year taught those of us in the customer experience world anything, it’s that we can never stop innovating to be more customer-centric. These businesses started with the right culture, philosophy, and customer-centric CRM platform. Omnipresent, Guided Self-Service.
Second to None
APRIL 8, 2019
In doing so, make sure to avoid these three types of representatives that will inevitably drive customers away and discredit your brand’s reputation. The Unprofessional Customer Service Representative. Excellent customer service requires the proper language, cadence, and tone. 1] [link]. [2]
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Kustomer
SEPTEMBER 18, 2020
If the events of this year taught those of us in the customer experience world anything, it’s that we can never stop innovating to be more customer-centric. These businesses started with the right culture, philosophy, and customer-centric CRM platform. Omnipresent, Guided Self-Service.
Beyond Philosophy
JANUARY 3, 2017
Employees’ actions, including expressing themselves face-to-face and through digital means, directly and indirectly impact much of what we understand about customer experience-based emotion and memory, leading to downstream behavior. You Also Might Like… Culture, Not Rogue Employees to Blame at Wells Fargo.
ShepHyken
MARCH 19, 2021
In the wake of International Women’s Day, it’s beyond time to talk about a pivotal issue in customer service: the lack of representation of women in leadership roles. Let’s start with some facts: A whopping 66% of customer service representatives are female. Kate Hardcastle MBE, The Customer Whisperer. “It
Kustomer
JULY 28, 2022
The customer is the lifeblood of the brand, and the modern customer has high expectations for its interactions with your company. Transforming your customer service into a company-wide customer experience culture is essential to delivering a CX strategy that not only meets but exceeds expectations, creating life-long brand advocates.
Retently
MARCH 18, 2024
Why Customer Service Survey Questions Matter In a time when gauging customer needs and expectations is fundamental, the role of customer service surveys comes into focus. Hence, they pose targeted questions and reflect the truthful image of your service from a customer’s perspective.
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