CRM Events Magazine Multi-Channel 
TechSee
JUNE 16, 2022
If you want to stay ahead of the game, follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events – their enormous impact is bound to become a catalyst for change in the space. His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world.
CSM Magazine
JUNE 27, 2023
Sabio Group and its specialist Salesforce CRM consultancy, makepositive , are to tackle the AI evolution sweeping across the customer service industry as part of their participation at the forthcoming Salesforce World Tour 2023. The event is set to be a testament to the power of connection and the promise of a digitised, AI-driven future.
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CSM Magazine
JUNE 12, 2023
Contact center fraud occurs when malicious actors deceive contact center agents or manipulate self-service channels to gain unauthorized access to sensitive information, manipulate accounts or commit other illicit activities. Implementing multi-factor authentication and strengthening password policies can help deter these attacks.
CSM Magazine
JULY 28, 2023
Many have invested in integrating CRM tools to personalise interactions and address customer issues effectively. The communication landscape has expanded beyond calls, with multi-channel options becoming the norm. Providing prompt and satisfactory responses remains paramount for customer-oriented companies.
CSM Magazine
FEBRUARY 22, 2022
Worth mentioning here is their Help Scout web app, which is an email help desk that lets you collect & organize all customer communication through emails – without needing to depend on any third party supplier or CRM platform. Salesforce is one of the most popular CRM solutions. Zendesk (customer support software).
SurveySensum
JULY 14, 2020
Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link]. Linkedin : [link].
Uniphore
JANUARY 4, 2022
Analyze Analytics and insights from 100% of interactions across all channels. Umesh was globally recognized in 2016 as one of the ten ‘Next Generation Leaders’ by Time Magazine. Moni Manor Chief Product Officer Moni Manor is Chief Product Officer at Uniphore, bringing over 25 years of experience with CRM, UC, CC and AI into this role.
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