Kustomer

JUNE 1, 2023

Get Adoption From C-Suite Before creating a data driven personalized CS strategy, get approval and adoption from your C-suite. That’s where a modern customer relationship management (CRM) system like Kustomer comes into play.

Data 78

Data Customer Service CRM Customer Service Strategies 78

Kustomer

MAY 13, 2022

At the heart of all your interactions with customers should lie an efficient CRM (customer relationship management) system. Knowing how to implement and use a CRM should be a core part of any customer service strategy. How Do You Measure Customer Satisfaction? Social media.

Feedback 98

Feedback Strategy Social Media CRM 98

CSM Magazine

JULY 28, 2023

To meet the demands of customers today, companies should embrace technology and artificial intelligence (AI). This evolution in customer relationship management has been happening for the last two decades, becoming even more critical in our new digital era.

Customer Satisfaction 52

Customer Satisfaction Self Service Management Multi-Channel 52

Kustomer

NOVEMBER 3, 2022

To meet this expectation, companies have to be forward-thinking about their customers’ wants and needs to get ahead of the curve — they need to be providing proactive customer support. What is proactive customer service and how is it different from reactive customer service? Give agents the right tech.

Self Service 98

Self Service Effort Score Omni-Channel Chatbots 98

ShepHyken

JUNE 4, 2018

Stop Trying to ‘Delight’ Customers, Says CX Expert Paul Greenberg by Noreen Seebacher. CustomerThink) Known in customer relationship management (CRM) circles as the “Godfather of CRM,” Greenberg suggests businesses are better off consistently meeting their customer’s expectations.

Customer Service 76

Customer Service Airlines CRM Social Media 76

Storyminers

JULY 6, 2020

Bill is an award-winning speaker, blogger and writer in the areas of customer service for front-line associates and leadership for managers. Bill has over thirty years of luxury resort/club management experience. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Customer Guru

AUGUST 21, 2018

He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. Kate Leggett Follow @kateleggett.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115