Survicate

JANUARY 11, 2019

Online CRM. Survicate customer since: February 2018. Agendor is an Online CRM with web and mobile solutions for sales professionals. “I A product roadmap on the right track. One of Tulio’s main jobs is to prioritize the product roadmap. User experience beyond product. 50+ employees. Survicate NPS ®.

NPS 40

NPS Customer Insights Survey Roadmap 40

Lumoa

JANUARY 19, 2023

Future state mapping focuses on identifying the desired outcomes that an organization wishes to achieve as part of their customer experience strategy. It helps organizations create a roadmap for future development and determine what changes need to be made in order to reach those objectives.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

NobelBiz

NOVEMBER 6, 2023

Speech Analytics: This tool uses natural language processing to analyze customer-agent interactions, providing insights into customer sentiment and agent performance. This wealth of information provides call center agents with valuable insights that can significantly enhance their interactions with customers.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

SurveySensum

AUGUST 3, 2023

and share them across multiple channels such as email, WhatsApp, In-App, CRM, and more. Usabilla Usabilla specializes in gathering feedback through various forms and buttons embedded in websites and apps, helping businesses collect user insights effectively. Target specific user segments for more relevant feedback collection.

B2B 52

B2B Software Feedback NPS 52

SurveySensum

JANUARY 5, 2023

A feedback platform that helps you analyze your product from the customers’ eyes and lands in the successful 5% category, saving you months of effort and brainstorming. And those insights determine whether your product is qualified enough to their expectations or not. . Measures customer satisfaction with the product.

Tools 52

Tools Feedback Effort Score NPS 52

SurveySparrow

FEBRUARY 22, 2023

This tool supports the entire user feedback loop in one system, giving companies a single platform to gather and analyze all customer data. Parlor syncs well with all your business tools, including live chat, ticketing systems, CRM, and existing analytics suite, allowing teams to measure results across different channels.

ROI 52

ROI Analysis Feedback Study 52

Alida

SEPTEMBER 22, 2016

DEWALT’s award-winning insight community has resulted to savings of over $1 million in study costs this year and close to $6 million since its launch. RELATED STORIES: How DEWALT uses customer insight to accelerate innovation [customer story and video]. Enhance marketing with customer insight.

Innovation 100

Innovation Marketing Social Media Healthcare 100