CRM Customer Experience Management Healthcare Self Service 
Lumoa
APRIL 28, 2024
Medallia integrates with a wide range of data sources such as CRM systems, social media, contact centers and many more. Qualtrics offers extensive integration features allowing data to be gathered from various systems and platforms such as CRM systems, web and feedback tools, employee engagement systems and more.
BirdEye
MAY 22, 2023
It’s a self-service online booking system that clients can use to book, cancel, or reschedule appointments without contacting the business directly. Providing clients with a self-scheduling option enhances customer experience since clients can book appointments at their most convenient time and schedule.
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SmartKarrot
NOVEMBER 20, 2020
Evolving times have led the CRM (customer relationship management) system to boost up from a mere tool to an all-in-all contact management software. To be a vital part of the game and to give your business an edge over the competition, being aware of some of the best CRM trends could favor you. Source: Pexels.
Kustomer
OCTOBER 22, 2020
“As part of the reform, we decided, based on feedback from customers, we’re going to shift all our services from analog paper-based processes, into the digital age, so that we eliminate the need for a customer to physically have to visit our offices just to get a service,” said Chrappah.
BirdEye
JUNE 5, 2024
Now, the digital experience is a key part of healthcare too. Patients want convenience, easy digital interactions, self-service options, and round-the-clock access to support agents, all without any compromise on data privacy and security. Why do you need a secure text messaging solution for your healthcare brand?
Kustomer
OCTOBER 22, 2020
“As part of the reform, we decided, based on feedback from customers, we’re going to shift all our services from analog paper-based processes, into the digital age, so that we eliminate the need for a customer to physically have to visit our offices just to get a service,” said Chrappah.
Retently
MARCH 26, 2024
Alternatives to Qualtrics often introduce unique features or specialize in certain areas, like customer experience surveys, NPS surveys , or employee engagement, so you’re not paying for functionalities you don’t use. AskNicely offers a streamlined approach to feedback management, outlining ease of use and immediate insights.
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