TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. Follow on LinkedIn Brad Cleveland , Consultant, Keynote Speaker, Course Instructor Brad Cleveland is a global expert in customer strategy and managemen t.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

ClearAction

MARCH 23, 2015

Customer Experience Governance: Do This, Not That. Governance doesn’t get much airtime in customer experience management conversations and writings. Customer experience governance is essential to ongoing success, especially in terms of enduring CX ROI (return on investment).

Government 48

Government Customer Experience Customer Journeys ROI 48

CX Journey

OCTOBER 17, 2018

They can't begin to focus on omnichannel, digital, personalization, AI, AR, and VR, oh my, when they can't even get their executives to commit to putting customers at the top of the priority list (right after employees, of course). Innovation isn't even in their vocabulary. What does the future of customer experience look like?

Trends 111

Trends Guidelines Omni-Channel Government 111

CX Journey

SEPTEMBER 27, 2016

As told in Wikipedia , it goes like this: If you drop a frog in a pot of boiling water, it will of course frantically try to clamber out. This reminds me of that post I wrote back in July about customer experience fueling innovation. Image courtesy of jronaldlee How do you recognize the weak signals in your business?

Social Media 80

Social Media Innovation Government Customer Experience Professionals 80

InteractionMetrics

JUNE 19, 2023

Design Thinking is a human-centered approach to innovation that draws from the designer’s toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success,” Ideo’s co-chair Tim Brown writes. Of course, in the real world of business silos, it doesn’t always work out this way.

Loyalty 52

Loyalty Net Promoter Score Touchpoint User Experience 52

Customer Bliss

JULY 7, 2016

That has been my intention behind my books, blog, speaking and work as co-founder of the Customer Experience Professionals Association. That is also behind why I have launched a customer experience podcast series – so that we can hear each other’s’ voices and celebrate in our successes and learn from our challenges.

Customer Experience 141

Customer Experience Customer Journeys Chief Customer Officer Insurance 141