The Times They Are a-Changing: Talent in the Contact Center Part 3: Rise of the Machines – Meet the Virtual Agent
SaleMove
JUNE 11, 2020
In this third installment of this blog series, we continue to discuss how to staff the contact centers of the future. Suppose you wake up at 3AM worrying about car insurance coverage for your new teenage driver who just got a license today. Let’s see how these bots are being implemented across industries.
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