NICE inContact
JUNE 20, 2019
Traditionally quality management in the contact center has been focused on evaluating agent-assisted interactions — mainly phone. We already discussed the gap between the number of digital channels for CX that are supported in the contact center and the number of channels that are evaluated as part of a business’ QM programs.
RapportBoost
DECEMBER 10, 2018
Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. So, Talkdesk Enterprise Contact Center empowers companies to make their Customer Experience a competitive advantage. Multi-channel usually includes voice, email, chat, SMS and even fax interactions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Kustomer
JUNE 27, 2022
Spanning multiple channels, across both brick-and-click locations, customers want immediate answers to product questions, swift resolution to their problems, and personalized brand interactions. In this particular digital age, the ability to offer the same level of service, across any channel, is paramount to long-term brand success.
Gainsight
APRIL 22, 2021
New geographies, products, verticals, and channels may mask this effect, but it’s still undeniable and real. Per Wikipedia: The notional primary goal of the exercise is to rescue the civilian vessel Kobayashi Maru in a simulated battle with the Klingons. Eventually, your new logos can hit a wall and flatten out. So, start early.
Experience Matters
APRIL 7, 2015
We work with global 5,000 clients to create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. In today’s Omni channel world, companies often struggle to deliver a seamless customer experience.
Avaya
AUGUST 15, 2016
Let’s do a math exercise to put this into perspective. Contact Center: Streamlines communications channels to identify fan-to-venue and fan-to-club relationships. Barra Olympic Park is the main competition center and meeting point for the 17-day event. billion by 2019 (PwC Sports Outlook Study).
Kustomer
NOVEMBER 25, 2021
This was a multi-year, probably 10 year plus research effort. So given that I still think it’s right, I know repeat channel flipping is bad Matt. The first one was what we call a channel stickiness. Matt Dixon: (04:22) Sure. So, the article you’re referring to, we wrote this article back in 2010.
Expert insights. Personalized for you.
175 
Let's personalize your content