CX Accelerator
JANUARY 11, 2021
A phone number on every page of an eCommerce site – almost unheard of! EX, CX, and return on investment all in one simple act! Jeremy Watkin is a CX leader, contact center veteran, and Director of Customer Service and CX at NumberBarn. Zappos is a case study on how to create a customer-focused culture.
CX Accelerator
JANUARY 11, 2021
A phone number on every page of an eCommerce site – almost unheard of! EX, CX, and return on investment all in one simple act! Jeremy Watkin is a CX leader, contact center veteran, and Director of Customer Service and CX at NumberBarn. Zappos is a case study on how to create a customer-focused culture.
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GlowTouch
NOVEMBER 6, 2020
Demand for customer care skyrocketed during the first two quarters of the year when eCommerce is relatively tame. Since then, the trend has become more pronounced; eCommerce sales spiked earlier this year, and they have remained above traditional norms in the months since. The time to prep, the time is now. Is your brand aware of how?
LiveChat
JANUARY 20, 2017
For comparison, the Internet went global in the early 90s and before the 20th century ended, high-tech companies like Microsoft and Oracle became major players within the industry, providing contact centers with everything from CRM software to cloud-based solutions. That’s about 10 years. Next was live chat. Trend #2: Self-service.
Magellan Solutions
DECEMBER 10, 2019
Regardless of the channel and the type of customer service you need, whether it is voice or non-voice function, contact centers got your back! . This is why you should be particular with the language to use and be very careful in choosing the best contact center fit for your needs. Outsourced Customer Service Channels.
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