Contact Center Customer Focused Ecommerce Return on Investment 
CX Accelerator
JANUARY 11, 2021
Zappos is a case study on how to create a customer-focused culture. A phone number on every page of an eCommerce site – almost unheard of! It showed respect for the unhappy/unfit employee, for the other employees (colleagues), for the customer, and for the company. EX, CX, and return on investment all in one simple act!
CX Accelerator
JANUARY 11, 2021
Zappos is a case study on how to create a customer-focused culture. A phone number on every page of an eCommerce site – almost unheard of! It showed respect for the unhappy/unfit employee, for the other employees (colleagues), for the customer, and for the company. EX, CX, and return on investment all in one simple act!
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