CX Accelerator

JANUARY 11, 2021

When I was first introduced to the company I read everything I could find about their culture, training, leadership philosophy, and Tony. Also, they published the Culture Book (pictured). Zappos is a case study on how to create a customer-focused culture. A phone number on every page of an eCommerce site – almost unheard of!

Return on Investment 266

Return on Investment Culture Customer Centricity Ecommerce 266

CX Accelerator

JANUARY 11, 2021

When I was first introduced to the company I read everything I could find about their culture, training, leadership philosophy, and Tony. Also, they published the Culture Book (pictured). Zappos is a case study on how to create a customer-focused culture. A phone number on every page of an eCommerce site – almost unheard of!

Return on Investment 182

Return on Investment Culture Customer Centricity Ecommerce 182

LiveChat

JANUARY 20, 2017

For comparison, the Internet went global in the early 90s and before the 20th century ended, high-tech companies like Microsoft and Oracle became major players within the industry, providing contact centers with everything from CRM software to cloud-based solutions. That’s about 10 years. Next was live chat. Trend #2: Self-service.

Self Service 28

Self Service Trends Customer Service Customer Experience 28

Magellan Solutions

DECEMBER 10, 2019

Regardless of the channel and the type of customer service you need, whether it is voice or non-voice function, contact centers got your back! . One factor that may cause this is the linguistic and cultural barriers that your clients may experience. So you do not have to worry if you are losing money on unattended customers.

Customer Service 98

Customer Service Contact Center Multi-Channel Social Media 98