CX Accelerator

JANUARY 11, 2021

Zappos taught me that my idea of positively changing a customer's day one interaction at a time was not a lofty ambition but an achievable goal. A phone number on every page of an eCommerce site – almost unheard of! EX, CX, and return on investment all in one simple act! I fell in love with CX by the time I was done.

Return on Investment 266

Return on Investment Culture Customer Centricity Ecommerce 266

CX Accelerator

JANUARY 11, 2021

Zappos taught me that my idea of positively changing a customer's day one interaction at a time was not a lofty ambition but an achievable goal. A phone number on every page of an eCommerce site – almost unheard of! EX, CX, and return on investment all in one simple act! I fell in love with CX by the time I was done.

Return on Investment 182

Return on Investment Culture Customer Centricity Ecommerce 182

GlowTouch

NOVEMBER 6, 2020

Demand for customer care skyrocketed during the first two quarters of the year when eCommerce is relatively tame. Since then, the trend has become more pronounced; eCommerce sales spiked earlier this year, and they have remained above traditional norms in the months since. The time to prep, the time is now. Is your brand aware of how?

Sales 52

Sales Ecommerce Contact Center Return on Investment 52

Magellan Solutions

DECEMBER 10, 2019

Regardless of the channel and the type of customer service you need, whether it is voice or non-voice function, contact centers got your back! . In fact, based on a survey commissioned by RightNow and conducted by Harris Interactive , 73% of consumers trust a brand that has friendly customer service representatives.

Customer Service 98

Customer Service Contact Center Multi-Channel Social Media 98