Contact Center Customer relationships Ecommerce Return on Investment 
CX Accelerator
JANUARY 11, 2021
They revered the customer relationship and upended everything else. Employee experience (EX) is customer experience!". Zappos is a case study on how to create a customer-focused culture. A phone number on every page of an eCommerce site – almost unheard of! EX, CX, and return on investment all in one simple act!
CX Accelerator
JANUARY 11, 2021
They revered the customer relationship and upended everything else. Employee experience (EX) is customer experience!". Zappos is a case study on how to create a customer-focused culture. A phone number on every page of an eCommerce site – almost unheard of! EX, CX, and return on investment all in one simple act!
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