Contact Center Ecommerce Omni-Channel Return on Investment 
GlowTouch
NOVEMBER 6, 2020
Demand for customer care skyrocketed during the first two quarters of the year when eCommerce is relatively tame. Since then, the trend has become more pronounced; eCommerce sales spiked earlier this year, and they have remained above traditional norms in the months since. The time to prep, the time is now. Is your brand aware of how?
LiveChat
JANUARY 20, 2017
For comparison, the Internet went global in the early 90s and before the 20th century ended, high-tech companies like Microsoft and Oracle became major players within the industry, providing contact centers with everything from CRM software to cloud-based solutions. It’s the era of omnichannel customer service.
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