ShepHyken

APRIL 5, 2021

12 Customer Experience Stats Show Why Resolving Channel Silos Is Crucial Today by Medallia. My Comment: This final article for this week’s list is a bit technical, but if you are in the customer support and contact center world, it is an essential read. Here are the top-rated podcasts in the industry.

Customer Service 123

Customer Service Self Service Contact Center Tips 123

ShepHyken

SEPTEMBER 14, 2020

Call Centers Are Out Experience Centers Are In by NobelBiz. NobelBiz) Our eBook will take an in-depth look at how trending consumer preferences are actively influencing the contact center space. It’s a short ebook on turning the call center into an experience center.

Customer Service 85

Customer Service Net Promoter Score eBook B2B 85

Comm100

JUNE 19, 2018

The ICMI Contact Center Expo which took place at the end of May was no different – with a strong keynote lineup and insightful sessions to attend, it was a fantastic event for anyone looking to top up their knowledge on everything CX. I think there’s a few things here that can be applied in any contact center.

Contact Center 102

Contact Center Entertainment eBook Culture 102

Think Customers

DECEMBER 13, 2021

It should embody your brand values and provide a shining example of what exceptional customer experiences should look like in your organization. Internally, the North Star should serve as the core goal and motivational vision you aim to deliver—from the contact center to your website and in-store or app experience.

Customer Journeys 52

Customer Journeys Roadmap Metrics Strategy 52

Verint

OCTOBER 24, 2017

After all, John’s issue was resolved and he didn’t need to call your contact center. To learn more about the benefits of an online community, download our new Ask the Experts eBook where I and other experts discuss some of the key questions around online communities.

Self Service 30

Self Service Knowledge Base Contact Center eBook 30

ShepHyken

SEPTEMBER 30, 2019

The Customer Experience Guide for Today’s Contact Center by CH Consulting Group. (CH CH Consulting Group) CH Consulting Group is proud to present you with our first-ever eBook: The Customer Experience Guide for Today’s Contact Center. Follow on Twitter: @Hyken.

Customer Service 17

Customer Service Contact Center eBook NPS 17

Esteban Kolsky

MARCH 13, 2018

before we get started, I am finishing an eBook that compiles this information in a better format – please register here if you are interested, should be available in the next 2 weeks or so.). Then you can show the movements along those indexes and customer-focused metrics and show management that what you are doing is worth continuing.

Customer Experience 107

Customer Experience Customer Journeys Customer Centricity CRM 107