Call Center Contact Center Customer Focused eBook 
ShepHyken
SEPTEMBER 14, 2020
Call Centers Are Out Experience Centers Are In by NobelBiz. NobelBiz) Our eBook will take an in-depth look at how trending consumer preferences are actively influencing the contact center space. It’s a short ebook on turning the call center into an experience center.
Comm100
JUNE 19, 2018
The ICMI Contact Center Expo which took place at the end of May was no different – with a strong keynote lineup and insightful sessions to attend, it was a fantastic event for anyone looking to top up their knowledge on everything CX. I think there’s a few things here that can be applied in any contact center.
Verint
OCTOBER 24, 2017
After all, John’s issue was resolved and he didn’t need to call your contact center. To learn more about the benefits of an online community, download our new Ask the Experts eBook where I and other experts discuss some of the key questions around online communities.
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