Think Customers

DECEMBER 13, 2021

It should embody your brand values and provide a shining example of what exceptional customer experiences should look like in your organization. Internally, the North Star should serve as the core goal and motivational vision you aim to deliver—from the contact center to your website and in-store or app experience.

Customer Journeys 52

Customer Journeys Roadmap Metrics Strategy 52

Verint

OCTOBER 24, 2017

After all, John’s issue was resolved and he didn’t need to call your contact center. In a study by Aberdeen Group, companies who used an online community experienced greater year-over-year customer lifetime value, customer retention rate, website conversion rate, and annual company revenue.

Self Service 30

Self Service Knowledge Base Contact Center eBook 30

ShepHyken

SEPTEMBER 30, 2019

How To Boost Customer Retention Effectively Using Video by Koushik Marka. CustomerThink) This article will provide you with an insight into how to use videos for customer retention and help you refine your own policy for the same using videos. Follow on Twitter: @Hyken.

Customer Service 17

Customer Service Contact Center eBook NPS 17