TechSee

DECEMBER 9, 2020

Ever since the Industrial Revolution, organizations have always looked to robotic technology as a way to advance their operational efficiency. As industries digitize, more and more manual or routine repetitive activities can be automated – a phenomenon known as Robotic Process Automation (RPA). RPA in Contact Centers.

Contact Center 109

Contact Center Contact Center Workflow Case Study Tips 109

NobelBiz

APRIL 18, 2023

Optimizing team productivity is the key to achieving this goal, and this comprehensive guide will walk you through the steps necessary to unlock your call center’s full potential. What is hyper efficiency in a contact center? Check our guide on what KPIs to follow if you want to have excellent customer service.

Contact Center 52

Contact Center Call Center Management Gamification 52

Talkdesk

OCTOBER 24, 2017

Talkdesk is loaded with smart contact center tools that let you adapt to your customer needs in real time and improve customer relationships. This arsenal of smart contact center features is only valuable if you make use of them! But thanks to new technology, those reactive days are over.

Contact Center 40

Contact Center Company Contact Center Workflow Contact Center Software 40

TechSee

NOVEMBER 3, 2020

This paradigm shift has effectively taken the “field” out of field services, with the industry focused on servicing customers in the most efficient way possible. Field service delivery is undergoing a transformation. What does this mean for the future of field service? The outcomes include: higher safety levels for both.

Contact Center Workflow 109

Contact Center Workflow Self Service Contact Center Social Media 109

NobelBiz

OCTOBER 17, 2023

In Part Two of ‘Pain Points for Call Center Owners and Operations Managers,’ we will unveil an additional set of seven critical challenges and provide insights, solutions, and practical strategies to tackle them head-on. Read part one here. Tune in now ! What sets it apart is the ability to capture human-element data.

Call Center 59

Call Center Management Contact Center Contact Center Software 59

AWS Machine Learning

SEPTEMBER 22, 2022

Prominent applications of real-time sentiment analysis will vary across industries. Let’s take a closer look at these various real-time targeted sentiment analysis applications and how different industries may use them: Scenario 1 – Opinion mining of financial documents to determine sentiment towards a stock, person, or organization.

Social Media 66

Social Media Contact Center Analysis Hotels 66

Qualtrics

NOVEMBER 21, 2019

As the CX industry continues to mature, it’ll become more important to understand and measure the value of investments in CX and the ability to provide personalized interactions at scale. The continued rise of the new contact center. First, they’ll adapt contact center metrics that get managed.

Customer Experience 38

Customer Experience Self Service Virtual Agent Healthcare 38