Playvox
DECEMBER 21, 2022
Fortunately, there are solutions to help address your concerns, and we’ve got some suggestions for the best contact center software for remote workers. Being engaged regularly and offered training opportunities. More engagement and opportunities to collaborate as virtual teams. Communication. Motivation.
NobelBiz
FEBRUARY 21, 2022
This article will show you 12 telltale signs to upgrade your contact center software and 9 benefits you can acquire from this transition. Why do you need to upgrade to a top cloud-based contact center software? Why do you need a new contact center software? And here are the telltales.
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NobelBiz
FEBRUARY 6, 2024
This article, inspired by insights from Holly Depies , contact center software consultant and SMS expert at Nobelbiz aims to unravel the complexities of SMS marketing, from compliance hurdles to strategic innovations, equipping you with the knowledge to transform your SMS campaigns into potent engagement tools.
Playvox
FEBRUARY 13, 2023
Related eBook: Three Steps To Creating A Winning Customer Experience Strategy Impact Of Quality Management On Agent Engagement The employee experience is a vital part of customer interaction success. Agent engagement should be a top priority for your CX center. of revenue.
Playvox
JULY 14, 2023
Do your contact center agents often place customers on hold or need to engage other agents to help them service a customer? Having contact center software in place to automatically detect holds and dead air is a great way to minimize abandonment rates, maximize efficiency, and highlight areas for improvement.
NobelBiz
JUNE 13, 2023
When numbers are marked as spam, it can have detrimental effects on a company’s outbound campaigns and customer engagement. High Level of Nuisance Another significant factor leading to the labeling (and possibly blocking) of numbers is when a company engages in legal call behavior that its subscriber base finds displeasing.
Playvox
JUNE 6, 2023
The benefits of implementing contact center software such as Playvox WFM are well established–improved customer experience (CX), increased agent productivity, gained efficiencies, and reduced costs. How will the investment aid in agent productivity, engagement, and employee retention?
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