Talkdesk

AUGUST 24, 2017

Conversations that take place through Talkdesk are a great way to exchange information, but not all information can be treated the same way, especially individual payment information. All merchants that handle this type of information must meet certain security standards to be PCI-compliant.

Contact Center Software 41

Contact Center Software Contact Center Call Recording Knowledge Base 41

NobelBiz

MAY 16, 2023

Hosted technology has been available to the contact center industry for several years, although its market penetration has been modest at best. Contact centers around the globe started experimenting with it to address the challenges posed by the pandemic.

Contact Center 40

Contact Center Customer Service Contact Center Software Call Center 40

ProProfs Chat

DECEMBER 6, 2021

According to data collected by WPForms, a provider of WordPress contact form plugin: 74% of companies use web forms for lead generation. 29% of people cite security concerns as one of the main reasons for abandoning online forms, followed by form length (27%). Data Encryption: With Wufoo, you can rest assured about data security.

Survey 52

Survey Analysis CRM Report 52

NobelBiz

JUNE 26, 2023

Managing a call center goes beyond delivering exceptional customer service. It requires a deep understanding of the importance of call center infrastructure to maintain a seamless operation. A reliable infrastructure enables scalability and flexibility, allowing call centers to adapt to changing business needs and customer demands.

Call Center 52

Call Center Contact Center CRM Social Media 52

Interactions

MARCH 29, 2023

It highlights the significance of AI in protecting sensitive data from access by unauthorized users, ensuring compliance with Payment Card Industry Data Security Standards (PCI DSS). Any delays mean the agent hears the PCI. Trustera should not interrupt the natural flow of the conversation.

Interaction 62

Interaction Data Average Handle Time Contact Center 62

NICE inContact

JANUARY 31, 2019

I could take you through a litany of common contact center terms and definitions … but why? To understand todays technologies and what they mean to your business is key to help make the right investments in your customer experience – here are some of the most researched contact center terms: .

Contact Center 186

Contact Center Net Promoter Score Average Handle Time Effort Score 186

CSM Magazine

DECEMBER 12, 2019

With card fraud and identify theft continuing to hit the headlines, Jason Roos, CEO of Cirrus , discusses how call centers can navigate the options to ensure both PCI DSS compliance and the best possible customer experience. But how secure are they? million payment card details. PCI DSS compliance – the challenges.

Contact Center 52

Contact Center Call Center Call Recording Report 52

SurveySparrow

FEBRUARY 23, 2024

Whether you aim to gather customer feedback, streamline event registration, or conduct intricate surveys, Jotform provides the platform to bring your vision to life. The platform is also about power. Section 508 Compliance Accessibility ensured! With advanced features, they let you go beyond basic form building!

Comparison 52

Comparison e-support Survey CRM 52

Avaya

JUNE 18, 2018

In a hyper-competitive and regulated environment, here are three ways to get more value from your workforce optimization platform. Gartner predicts that by the end of 2018, more than 50% of companies affected by GDPR will still NOT be in full compliance with its requirements. Comply with GDPR.

Contact Center 40

Contact Center Analytics Competitive Advantage Call Recording 40