Consumers Effort Score NPS Wireless 
Experience Matters
JUNE 16, 2015
Here’s the executive summary: Net Promoter ® Score (NPS ® ) is a popular metric that companies use to analyze their customer experience efforts, but how does it actually relate to loyalty? See our VoC/NPS resource page , which includes great resources for creating a successful NPS program.
Qualtrics
JANUARY 3, 2020
consumer industries: Airlines, auto dealers, banks, car rentals, computers, credit cards, fast food, groceries, health insurance, hotels, insurance, investments, Internet/TV service, parcel services, retailers, software, streaming media, TVs & appliances, utilities, and wireless. Repurchase from a company. Trust a company.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SurveySparrow
JUNE 27, 2021
And one simple way to make this dream come true is by measuring customer net promoter score. The NPS allows you to measure customer loyalty to give them the best possible experience throughout a customer’s journey. Here’s our compilation of 12 interesting facts on NPS score to help you understand this metric a little more.
Pretium Solutions
FEBRUARY 28, 2012
Recently, I came across an interview of Rob Markey, co-author of the Ultimate Question 2.0 , about the current state of the Net Promoter Score movement. A focus on Promoters only strategy, however, does not work in all situations where Net Promoter Score is measured. The wireless and broadband industries illustrate this point.
Pretium Solutions
FEBRUARY 28, 2012
Recently, I came across an interview of Rob Markey, co-author of the Ultimate Question 2.0 , about the current state of the Net Promoter Score movement. A focus on Promoters only strategy, however, does not work in all situations where Net Promoter Score is measured. The wireless and broadband industries illustrate this point.
Pretium Solutions
FEBRUARY 28, 2012
Recently, I came across an interview of Rob Markey, co-author of the Ultimate Question 2.0 , about the current state of the Net Promoter Score movement. A focus on Promoters only strategy, however, does not work in all situations where Net Promoter Score is measured. The wireless and broadband industries illustrate this point.
Tricia Morris
FEBRUARY 26, 2016
The answer is yes, all the effort that goes into improving internal and external customer service is well worth it. Based on customer interactions and technologies, we identified three stages of maturity: functional, tactical and dynamic.
Expert insights. Personalized for you.
120 
Let's personalize your content