Uniphore
DECEMBER 7, 2021
Some of these “hidden” opportunities include: Lack of differentiation: Companies may regard the holidays as an opportunity to generate more sales, but the increasingly savvy consumer sees through marketing and pricing strategies. This impasse leaves both employees and customers frustrated.?Company Customers liked this shift ?and
Innovative CX
JULY 1, 2020
Contacted one of your customer service representatives to place an order or resolve an issue? As CX professionals, we spend a lot of time collecting customer information, analyzing survey data, completing journey maps, creating process maps, using measurements to track our progress against established metrics and so on.
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Second to None
JUNE 12, 2020
According to a s tudy by Salesforce , 69% of Generation Z members in the United States will pay for a digital version of a traditional product or shopping experience. This furthers the importance of treating your customers as humans across your digital platforms. Who are they? What do they need right now at this moment?
CSM Magazine
JANUARY 17, 2022
One of the best things about online casinos in 2021 is the quality of customer support. Online casinos appear to have made improvements in this area. A trained customer service representative will answer your questions and provide assistance when necessary.
Answer Dash
SEPTEMBER 3, 2018
The world of eCommerce and the online experience is changing - and it’s time for businesses to either take note and catch up or get left behind. In this new context, customer expectations are higher than ever. Here’s how to avoid that, what to look out for, and how to actually meet customer expectations today.
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