Uniphore

DECEMBER 7, 2021

Some of these “hidden” opportunities include: Lack of differentiation: Companies may regard the holidays as an opportunity to generate more sales, but the increasingly savvy consumer sees through marketing and pricing strategies. This impasse leaves both employees and customers frustrated.?Company Customers liked this shift ?and

Retail 130

Retail Omni-Channel Policies Customer Service Representative 130

Second to None

JUNE 12, 2020

Trust with employees ultimately funnels trust into your customers. As you map your customer journeys, ensure that your employees resonate with your brand. Cultivate a culture where your employees are excited to share your brand, through simple word-of-mouth conversations and across digital platforms. Who are they?

Customer Experience 62

Customer Experience Customer Service Representative Chatbots Customers 62

Answer Dash

SEPTEMBER 3, 2018

The world of eCommerce and the online experience is changing - and it’s time for businesses to either take note and catch up or get left behind. In this new context, customer expectations are higher than ever. Here’s how to avoid that, what to look out for, and how to actually meet customer expectations today.

Self Service 79

Self Service Ecommerce Knowledge Base Customer Service Representative 79