Consumers, Customer Journeys, Customer Service Representative and Online Experience

When Was the Last Time You Experienced Your Customer Experience?

Innovative CX

JULY 1, 2020

Contacted one of your customer service representatives to place an order or resolve an issue? As CX professionals, we spend a lot of time collecting customer information, analyzing survey data, completing journey maps, creating process maps, using measurements to track our progress against established metrics and so on.

Customer Experience

Customer Experience Customer Service Representative Customer Journeys B2C

Restart, Rebound, & Rebuild your Customer Experience

Second to None

JUNE 12, 2020

Conversations with employees are also necessary because they are the building blocks of your customer experience. Trust with employees ultimately funnels trust into your customers. As you map your customer journeys, ensure that your employees resonate with your brand. Who are they?

Customer Experience

Customer Experience Customer Service Representative Chatbots Customers

Customer Experience Update

When Was the Last Time You Experienced Your Customer Experience?

Restart, Rebound, & Rebuild your Customer Experience

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