C3Centricity

APRIL 2, 2018

A more recent study by BCG and GRBN resulted in an Invest in Insights Handbook to help organisations report on the ROI of the insights function. In the GRBN report, they mention the largest barriers to the measurement of the ROI of market research and insight. Difficulty in isolating impact of consumer insights.

Marketing 175

Marketing Handbook ROI Social Media 175

TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. As an author, consultant, and trainer, he helps organizations develop customer-focused cultures.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Alida

APRIL 11, 2017

That’s one of the startling findings in the first annual Mobility Study , a report on changing automotive consumer preferences. The service relationship often starts off strong, but as time goes on and warranties expire, customer loyalty declines. Deep customer insight will help dealerships optimize their service levels and pricing.

Automotive 113

Automotive Handbook Competitive Advantage Study 113

Qualtrics

JULY 23, 2019

Ben Bajarin- Bajarin is the Principal Analyst Consumer Market Intelligence at Creative Strategies, Inc. where he studies the consumer tech market across 32 countries and providing actionable insights and strategic recommendations to many of the top technology companies in the world.

Marketing 32

Marketing Handbook Net Promoter Score Entertainment 32

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

delighted

FEBRUARY 22, 2022

The customer experience (CX) space is relatively new – those courageous enough to take the reins of a young CX program at a growing company are often an army of one, with limited headcount and even fewer resources. Your customer experience program should grow alongside your business. So where does the manager of a CX program start?

Customer Experience 90

Customer Experience Net Promoter Score Self Service Handbook 90