GetFeedback

NOVEMBER 25, 2019

Consumer Shipping: 78%. Internet Social Media: 72%. Wireless Telephone Service: 74%. If your industry didn’t make it into the ACSI list, comparing yourself to the overall US customer satisfaction score of 76.5% Your customers’ expectations are not necessarily being set by what your industry does.

Customer Satisfaction 293

Customer Satisfaction Industry Effort Score Apparel 293

Centercode

FEBRUARY 18, 2021

This rapid evolution shapes and is shaped by today’s customers. Instant gratification and customer expectations are at an all-time high. And that “connectedness” extends to other consumers. Internet access wasn’t available in the average household. Cell phones weighed around a pound and a half.

eBook 59

eBook Wireless Fashion Social Media 59

Eptica

AUGUST 5, 2016

Author: Pauline Ashenden Forrester has just published its 2016 US Customer Experience Index , providing an update on the state of CX across multiple sectors. Based on consumer research into how customer experience strengthens loyalty, it shows both individual company scores and how the wider economy is performing.

Self Service 50

Self Service Wireless Social Media Contact Center 50

Tricia Morris

NOVEMBER 6, 2015

Recently, Internal Revenue Service commissioner John Koskinen warned attendees of a Washington, DC conference that taxpayers should expect the IRS’s customer service to get worse during the upcoming filing season if budget and staff continue to be cut for the agency, which could drive overall public perception even lower.

Government 40

Government Self Service Customer Service Social Media 40

SurveySparrow

JUNE 27, 2021

To understand your customers’ attitude towards your brand, all you need to do is ask a simple question and share it through different channels, like email or social media. You’ll get to know the customer’s sentiments towards your brand with only this much effort. points with the oldest consumers. But, only 3.2

Net Promoter Score 52

Net Promoter Score Effort Score NPS Metrics 52

BirdEye

DECEMBER 29, 2021

Furthermore, customer expectations for quality experiences have risen to new heights when it comes to how they want to pay. Visa’s Back to Business Study found that nearly 50% of consumers will not shop at a store that doesn’t offer a contactless way to pay. Wireless card reader. Customer convenience.

Wireless 52

Wireless Banking Study Consumers 52

BirdEye

DECEMBER 29, 2021

Furthermore, customer expectations for quality experiences have risen to new heights when it comes to how they want to pay. Visa’s Back to Business Study found that nearly 50% of consumers will not shop at a store that doesn’t offer a contactless way to pay. Wireless card reader. Customer convenience.

Wireless 52

Wireless Banking Study Consumers 52