ReviewTrackers

SEPTEMBER 13, 2018

Introduction: Consumer Insights. For many of today’s business organizations, obtaining consumer insights has become one of the most important strategic priorities. Consumer insights also empower businesses to think and become customer-first: an essential ingredient to success in today’s connected world.

Consumers 62

Consumers Social Media Trends Call Center 62

Lumoa

AUGUST 23, 2021

Just like receiving a text message on your phone, tone allows for interpretation but being able to see facial expressions and read body language can relay a sense of competency and trust among customers. Other factors that influence brand decisions are also changing as the “buy local” trend continues to accelerate.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

C3Centricity

NOVEMBER 20, 2017

If we’d only looked at other fruit flavoured soft drinks we would have missed a whole – and large – section of category consumers. This shows the power of taking the consumers’ perspective, especially when segmenting a market. – Consumers of coffee … or … people who have bought insurance for natural disasters.

How To 168

How To Insurance Groups Consumers 168

Maru Group

AUGUST 3, 2020

Legacy customer experience and voice of customer tracking systems are showing their age, to the point where large research budgets are yielding fewer insights as the program ages. In this article, we explore how to ensure your tracker stays flexible and meaningful to capture relevant and timely customer insights.

Brands 52

Brands Government Study Metrics 52

Qualtrics

FEBRUARY 21, 2020

To understand the current state of customer experience more broadly, the Qualtrics XM Institute (XMI) conducted a large-scale consumer benchmark study that asked 10,000 U.S. consumers to rate their interactions with 294 organizations across 20 industries, including banking. Earning consumers’ trust.

Banking 36

Banking Industry Customer Experience Customer Journeys 36

Pointillist

JUNE 7, 2021

In 2020, enterprises and consumers were forced to cope with unpredictable circumstances that altered how customers behave, what they want from brands and most importantly, how organizations can meet their evolving expectations. Legacy Technology Makes it Difficult to Meet Consumers’ Expectations for Digital Experiences.

Measurement 71

Measurement Survey Customer Journeys Management 71

Qualtrics

JULY 7, 2020

Sebastian McClintock, Director of Customer Experience from Delivery Hero shares how customer insights are driving real-time shifts to business strategy during the current pandemic and setting the company up for the “new normal.” So the consumer has a tremendous amount of choice. And we do live on their behalf.

Customer Experience 26

Customer Experience Survey Customers Feedback 26