Consumers Contact Center Infographics Multi-Channel 
Eptica
APRIL 29, 2016
Consumers are demanding more from their insurers, and want a seamless, high quality experience, however they choose to make contact. In order to enable these meaningful conversations , insurers need to focus on delivering what customers want, efficiently, across a growing number of channels.
Eptica
NOVEMBER 6, 2015
Author: Anne-Merete Jensen Recruiting and retaining high quality customer service staff is one of the cornerstones of keeping consumers happy and loyal. Gearing up for Christmas means that many businesses, especially retailers, are adding more staff in store and in contact centers.
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West Monroe
MAY 30, 2017
Consumers aren’t the only beneficiary of virtual assistant capabilities. Both the office manager and agent must endure this difficult and time-consuming process to get answers to routine inquiries, such as confirming patient eligibility dates, checking the status of claims, or confirming coverage for specific procedures.
transcosmos Information Systems
OCTOBER 22, 2015
Multi-authored by dozens of customer service experts, Customer Think has been around for a while, consistently providing inspiration and helpful resources. The Aspect blog provides technology news, trends and actual customer experiences, best practices for customer experience related matters for contact centers and enterprises.
transcosmos Information Systems
OCTOBER 22, 2015
Multi-authored by dozens of customer service experts, Customer Think has been around for a while, consistently providing inspiration and helpful resources. The Aspect blog provides technology news, trends and actual customer experiences, best practices for customer experience related matters for contact centers and enterprises.
Magellan Solutions
AUGUST 9, 2021
Deliver value without hard-selling – When crafting each article, video, infographic, or newsletter, always focus on how you can help your target audience instead of touting your product. Today’s consumers expect easy access to the information they need online. Now, don’t confuse omnichannel marketing with multi-channel marketing.
GlowTouch
SEPTEMBER 17, 2019
The Preferred Channel by Customers, Exceptional ROI for Companies. Clearly, chat is the preferred channel for customers, because it’s quick and easy. The Best Channel for Customers. There are too many time-consuming challenges, as compared to chat. Chat has been around for years and is a proven channel.
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