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Converse 2022

Uniphore

Infographics. Analyze Analytics and insights from 100% of interactions across all channels. Explore the latest Uniphore innovations that are transforming the agent and customer experience in the contact center. CX and Contact Center Leaders. Conversational AI Platform. U-Self Serve. Case Studies. Emotion AI.

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The Value of Chat: The Preferred Channel by Customers, Exceptional ROI for Companies

GlowTouch

The Preferred Channel by Customers, Exceptional ROI for Companies. Clearly, chat is the preferred channel for customers, because it’s quick and easy. The Best Channel for Customers. Chat has been around for years and is a proven channel. Customers are telling us they prefer that channel over any other method.

ROI 73
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Insurers struggling to connect with customer service

Eptica

Consumers are demanding more from their insurers, and want a seamless, high quality experience, however they choose to make contact. In order to enable these meaningful conversations , insurers need to focus on delivering what customers want, efficiently, across a growing number of channels.

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5 key customer service skills – and how technology can help improve them

Eptica

Even with the rise of self-service options, for the majority of channels (email, social media, chat, phone, face to face) the experience created by the people you employ is crucial to the success or failure of the customer relationship. So, what are the key skills to focus on – and how can technology help?

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Four Ways Healthcare Organizations Can Embrace Virtual Assistant Technology

West Monroe

A typical issue for contact center agents is knowing when to NOT share information with someone. Consider the most frequent calls into your IVR or contact center. It is important to think multi-channel from the start. This is a far cry from today’s inefficient process. Begin with the basics.

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20 Customer Service Blogs You Need to Bookmark Now, 2015

transcosmos Information Systems

Multi-authored by dozens of customer service experts, Customer Think has been around for a while, consistently providing inspiration and helpful resources. The Aspect blog provides technology news, trends and actual customer experiences, best practices for customer experience related matters for contact centers and enterprises.

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20 Customer Service Blogs You Need to Bookmark Now, 2015

transcosmos Information Systems

Multi-authored by dozens of customer service experts, Customer Think has been around for a while, consistently providing inspiration and helpful resources. The Aspect blog provides technology news, trends and actual customer experiences, best practices for customer experience related matters for contact centers and enterprises.