Consumers Contact Center Customer Care Customer Service Representative 
Hello Customer
MAY 19, 2021
Organizations have multiple touchpoints which define their level of customer centricity. We think of touchpoints such as digital channels and salespeople, but many often forget the one that is perhaps the most important, the contact center. Yet, these centers often don’t get the attention and recognition they deserve.
Kustomer
JUNE 7, 2022
If the events of this year taught those of us in the customer experience world anything, it’s that we can never stop innovating to be more customer-centric. The DTC Disruptor’s Secret Weapon: Intelligent CX Focused on the Whole Customer. If tickets aren’t the ticket, what is the secret to direct-to-consumer success today?
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NICE inContact
OCTOBER 3, 2016
In July of 2016, inContact conducted a survey of more than 500 Customer Service Representatives (CSRs) to gather insights about their workplace environment, motivators and challenges. This deep dive study provides a glimpse into working on the front lines of the customer service industry.
Kustomer
SEPTEMBER 18, 2020
If the events of this year taught those of us in the customer experience world anything, it’s that we can never stop innovating to be more customer-centric. The DTC Disruptor’s Secret Weapon: Intelligent CX Focused on the Whole Customer. If tickets aren’t the ticket, what is the secret to direct-to-consumer success today?
NobelBiz
FEBRUARY 21, 2023
However, delivering a seamless customer experience is challenging. Customers are becoming more demanding, expecting rapid and accurate solutions to their inquiries. This is where the need for better management of callbacks in contact centers emanates. What is a call center callback option ?
Team HGS
AUGUST 13, 2019
Takeaway One: Where does the customer journey start? Enhanced CX is an expectation for today’s consumers. One conference discussion point related to the customer journey—and the “engage” stage. HGS defines this as the first step of the consumer journey, and the first point of contact between the consumer and the brand.
NobelBiz
APRIL 5, 2022
These days, the contact center is the face of a company. The customer experience can make or break your business, so it’s important to understand the factors that make a great customer service representative and a great contact center. And here are the 10 biggest call center factors risks.
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