InMoment XI

JANUARY 4, 2024

It can be argued that the customer experience is more important in retail than any other industry. The retail customer experience is also a complex one. In order to master the retail customer experience, you first need to understand the whats, the whys, and the hows. What is the Retail Customer Experience?

Retail 260

Retail Customer Experience Effort Score Social Media 260

Bold360

MARCH 20, 2020

It’s actually the combination of customer engagements integrated across multiple channels over time, delivered wherever your customers are, that creates a strong emotional connection to your brand. Offer channels your customers want and now need. Put simply, you need to go where your customers are (i.e.,

Self Service 72

Self Service Customer Engagement Engagement Strategy 72

CSM Magazine

AUGUST 10, 2017

At Vision Critical we help over 600 global brands to turn their customers into the most powerful innovators, product designers, marketers and influential buyers. We help organisations in media, retail, CPG and beyond to build vibrant customer insight communities.

Customer Insights 40

Customer Insights Customer relationships CRM Comparison 40

LiveChat

JUNE 8, 2015

Pizza Hut noted a 38 percent improvement in customer retention rate. The company also engages customers beyond selling pizza. They connect with fans by giving them behind the scenes view of the company. It pays off much more than gaining a new customer. Recently, they launched a global blog to tell brand stories.

How To 28

How To Social Media Video Entertainment 28

LiveChat

DECEMBER 9, 2016

Pizza Hut noted a 38 percent improvement in customer retention rate. They connect with fans by giving them behind the scenes view of the company. To nurture customer relationships, you should go outside of your comfort zone and start participating in customers’ conversations about your product.

Customer Engagement 28

Customer Engagement Engagement Strategy Social Media 28

SurveySensum

JULY 14, 2020

He carries broad knowledge across Customer Experience, Customer Engagement, Strategic Vendor Management, Relationship Marketing, Product Development, Risk & Partnership Management, and Online & Offline Retail Management. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Kitewheel

FEBRUARY 20, 2019

When that connection breaks—I forget my barista’s name, or where the dog walker lives, I’ve dropped the ball. The brand is pushing a product you already bought, such as an appliance sale from a retailer you just bought that appliance from at a higher price. Why level up your personalized experience?

Customer Experience 49

Customer Experience Ecommerce Omni-Channel Consumers 49