Lumoa

NOVEMBER 17, 2022

The evolution of customer experience in e-commerce has grown exponentially since the pandemic making customer experience more important than ever. In the past two years, we’ve seen a massive surge in online shopping, from tech products to fashion items. E-commerce sales are now projected to reach $7.4

e-support 208

e-support Customer Experience Social Media Chatbots 208

Vonage

OCTOBER 2, 2017

Social media is changing the definition of what’s “fast” We’re each connected to an instant feed of live updates, breaking news and messages. And according to Global Web Index , 28% of time spent online is social networking. This is a device that’s always on and always connected.

Customer Expectations 435

Customer Expectations Omni-Channel Trends Self Service 435

InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.

Retail 260

Retail Customer Experience Effort Score Social Media 260

Vonage

AUGUST 30, 2017

We’re each connected to an instant feed of live updates, breaking news and messages. And according to Global Web Index , 28% of time spent online is social networking. And with this wealth of data and the technology to support it, consumers often feel like there’s no excuse for getting it wrong.

Customer Expectations 217

Customer Expectations Trends Omni-Channel Self Service 217

C Space

JUNE 10, 2019

study, which connects key brand relationship behaviors to stronger business performance. As more mainstream, traditional disaster relief players like the American Red Cross worked to mobilize, the Texas regional grocer H-E-B stepped in to help its community. H-E-B has a long history in Texas. My local H-E-B knows its customers.

e-support 53

e-support Customer Centricity Multi-Channel Innovation 53

CSM Magazine

MAY 24, 2021

For a brand that truly wants to craft a seamless online experience, every step of the customer journey matters. That could mean using e-commerce returns management software to create a portal where customers can easily send back and track their packages. Failing to do so can result in undesirable experiences.

Social Media 52

Social Media e-support ROI Brands 52

SurveySparrow

SEPTEMBER 27, 2023

It’s like having a tech guru on standby, ensuring a smooth online experience. Big data helps create these bespoke experiences. It’s like a restaurant that listens to your comments and keeps enhancing its menu and service to ensure you always have a fantastic dining experience.

Data 52

Data Customer Experience Loyalty Programs Social Media 52