Connections Customer Voice NPS Voice of Customer 
Stella Connect
MAY 11, 2017
Your voice-of-customer (VoC) data collection program is an engine. The most efficient VoC programs grow revenue by way of service improvements and innovations that strengthen customer loyalty. To date, more than 5,000 customers have been contacted by the service recovery team. Let’s talk like engineers for a minute.
Lumoa
FEBRUARY 6, 2018
Companies do marketing, sales and CRM – the customer does the experience! If your business isn’t interested in CX then it’s effectively saying “we don’t care who buys our product, as long as somebody does” – this WILL find you out in today’s connected, empowered world. Recognise your business is about the customer and not you.
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SurveyGizmo
DECEMBER 2, 2020
The partnership enables Alchemer customers to capture customer-recorded video feedback to help transform their businesses into customer-centric organizations. . Video has become a critical component in world-class VoC systems and integrating Voxpopme into Alchemer ensures customer voices are heard and actionable.
PeopleMetrics
FEBRUARY 25, 2022
Customer experience (CX) is the concept that all of the touchpoints between a business and its customers contribute to the customer's overall impression and emotional connection to the business. This connection is a critical factor in driving customer retention and net promoter score improvements over time.
Lumoa
FEBRUARY 9, 2023
Actionability is also, as we believe, one of the essential aspects of customer experience management. The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Why is NPS ® going up or down? What metrics should you follow?
Lumoa
OCTOBER 31, 2018
However, research shows most customers still value an emotional connection with the people fronting the organization. With rising customer expectations, good service is no longer good enough. Customers want unique, special and innovative. Once the customer had a positive CX, it will set a new benchmark.
ChurnZero
FEBRUARY 26, 2021
To better connect Product and Customer Success, Amanda’s team created a Slack channel where both functions post their requests. For example, Product Managers can share research requests when they want to talk to a customer with pain points related to a feature in review. It’s a huge [customer] lifecycle,” says Matt.
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