Connections Customer Journeys Lifetime Customer Metrics 
BlueOcean
FEBRUARY 14, 2024
Work with your outsourcer to identify and measure CSS-specific metrics (this isn’t an average handle time kind of situation) and give their team a transparent view of your data to be able to measure their own performance effectively. Connecting across all levels of both organizations. How do you outsource that connection?
BlueOcean
FEBRUARY 14, 2024
Work with your outsourcer to identify and measure CSS-specific metrics (this isn’t an average handle time kind of situation) and give their team a transparent view of your data to be able to measure their own performance effectively. Connecting across all levels of both organizations. How do you outsource that connection?
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BlueOcean
OCTOBER 4, 2023
Things like lifetime customer value/cost of customer churn come into play beyond the straight dollar-for-dollar cost of an agent hour. Your customers expect the same brand experience they have at every other moment in their journey—your website, your storefront, your marketing.
Totango
JANUARY 24, 2019
Every piece of data you collect on your customers tells you something about where they are on their customer journey. Put simply, customer obsession is a way to center and align your business around your customers. Creating a customer health score. Connecting Customer Data Streams.
Totango
SEPTEMBER 19, 2019
You need customer data to track progress toward goals, deliver on promises, and continually upgrade your product. Doing so will help you raise satisfaction rates and cultivate lifetime customers. Customer-centric uses of data help ensure every employee knows their role and what information to gather.
BlueOcean
MAY 16, 2017
These metrics are important, but the other side of the ledger is the customer experience – and lifetime customer value. Myth #3: Outsourcing Robs You of the Connection to Your Frontline Agents. We understand there is a business model for low value transactional work. But it doesn’t stop there.
SmartKarrot
JANUARY 5, 2021
This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. Additionally, he serves as the Chief Customer Officer at Higher Logic. Jay Nathan. Jeff Breunsbach.
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