Connections Customer Change Customer Expectations Omni-Channel 
Magellan Solutions
JULY 28, 2021
Why is omnichannel retail valuable? The acceleration in consumer behavior change in 2020 has made an omnichannel strategy more important than ever. With the internet having already driven major progress on the first two customer needs, attention is now turning to convenience. . Meet customers where they are.
Storyminers
JANUARY 24, 2017
Customer experience expert Mike Wittenstein sheds light on enhanced customer expectations, AI innovation, and more. 2017 will be a year defined by how well companies continue to adapt to customer expectations—like the ability to get good service at any time of the day, via any device. Here’s what we learned.
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Pointillist
JUNE 7, 2021
“ Companies cannot solve customer needs within the traditional organizational silos. High performers are more effective at integrating and taking action on their cross-channel customer data. They are more likely to track customer behavior in multiple channels and connect that data across touchpoints or systems.
Storyminers
JANUARY 24, 2017
Customer experience expert Mike Wittenstein sheds light on enhanced customer expectations, AI innovation, and more. 2017 will be a year defined by how well companies continue to adapt to customer expectations—like the ability to get good service at any time of the day, via any device. Here’s what we learned.
Integrity Solutions
SEPTEMBER 28, 2023
To create a true customer service culture where, by definition, customer needs are not just met but exceeded, customer-facing teams need to view customer service and sales as one and the same. Customers expect to have their needs and opportunities looked out for. WHAT IS EXCELLENT CUSTOMER SERVICE?
Esteban Kolsky
APRIL 6, 2022
five reasons (the above show your CX is not working as it should: omnichannel delivery, end-to-end tracking, and easy-to-justify where the bastions of the proposed adoption for your CX initiative; the below are why you can fix it). customer in control, demanding, and with expectations. shifting customer expectations.
Middlesex Consulting
FEBRUARY 23, 2015
Your products change every year or two. Your customers change their priorities and plans every year. Over the last five or so years, we became omnichanneled, mobile, always connected, and spoiled by technology. Today we expect, and can generally find, instantaneous gratification. Think Amazon. The challenge.
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