ijgolding

JANUARY 22, 2018

Send company personnel to a customer experience conference. Encourage your employees (and yourself) to network with fellow customer experience professionals and establish a friendly communicative relationship. Please note, this article was written by Customer Contact Week.

Customer Experience 191

Customer Experience Social Media Abandon Rate Conference 191

CSM Magazine

AUGUST 22, 2019

“The Customer Service Summit brings high-level leaders together from a variety of industries to learn from each other and network. We all have at least one thing in common – we’re passionate about Customer care. The board includes: EVP, Global Customer Care, Mastercard. SVP, Customer Success Group, McAfee.

Customer Service Strategies 40

Customer Service Strategies Meeting Strategy Customer Service 40

Chattermill

JULY 15, 2018

The Best Customer Experience (CX) Events You Can Still Go To This Year. Customer Experience. Conferences. The best customer experience events you can still go to in 2018. Customer Spark and Executive Summit. Leave the conference better informed and up to date on the latest trends in CX. 24-25, Dallas, Texas.

Customer Experience 40

Customer Experience Conference B2B Innovation 40

Think Customers

JULY 2, 2019

Customer Contact Week—a conference focused on customer experience and customer care technology and trends—recently celebrated its 20th anniversary in Las Vegas. So, how has the customer experience evolved in the past two decades?

Contact Center 40

Contact Center Customer Journeys Net Promoter Score Conference 40

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. Colin has written seven bestselling books on Customer-driven growth. Aimee Lucas. Dan Gingiss.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ShepHyken

SEPTEMBER 19, 2018

We do an exercise in our customer service workshops. We ask the audience members to confer with their colleagues to answer the following question: “What are the most common complaints that you hear?”. I don’t know why it’s still on the menu.”. Well, I don’t know why it’s still on the menu either! Why are they common?

Hotels 23

Hotels Exercises Conference Customer Service Training 23

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. Colin has written seven bestselling books on Customer-driven growth. Aimee Lucas. Dan Gingiss.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130