TechSee

MARCH 17, 2021

In fact, a January 2021 survey by TechSee, a technology provider to some of the world’s biggest telecoms, found that 65 percent of consumers would rather avoid technician visits unless absolutely necessary. Most recently, Verizon and Vodafone have started experimenting with the technology. Augmented Reality. Computer Vision.

Technology 109

Technology Self Service Wireless Competitive Advantage 109

TechSee

MARCH 17, 2021

In fact, a January 2021 survey by TechSee, a technology provider to some of the world’s biggest telecoms, found that 65 percent of consumers would rather avoid technician visits unless absolutely necessary. Most recently, Verizon and Vodafone have started experimenting with the technology. Augmented Reality. Computer Vision.

Self Service 164

Self Service Wireless Competitive Advantage Consumers 164

Alliance by IFS

OCTOBER 30, 2019

The availability of low-cost IoT sensors, higher bandwidth wireless networks, and more robust cloud computing infrastructure is moving traditional service delivery beyond simple break-fix models to predictive service. We give you the freedom to connect and integrate any technology—from app to edge. Service to Match Expectations.

Software 70

Software Wireless Competitive Advantage Customer Satisfaction 70

Customers That Stick

MAY 13, 2015

In many industries in which there has been mass consolidation or which have historically been subject to a few dominant players–banking and mobile phone providers, to name a couple—technology is changing the status quo. Cable companies are seeing their competitive advantage reduced to controlling the cable itself, and little else.

Customer Service 60

Customer Service Poor Customer Service Wireless Competitive Advantage 60

SurveySensum

JUNE 29, 2023

Anticipating Future Needs Analyzing your customer needs and market trends helps you stay ahead and develop innovative products and strategies. Just like how Apple anticipated the demand for wireless headphones and launched AirPods, meeting emerging customer needs and preferences. Here’s an example of a personalized WhatsApp survey.

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

Kustomer

MAY 28, 2020

They’re thinking about innovation as a core piece of their competitive strategy.” We have to compete on experience on how we make people feel… Thoughtfulness is truly a competitive advantage today.” They’re thinking about innovation as a core piece of their competitive strategy. It can be better.

Culture 52

Culture Customers Competitive Advantage Innovation 52

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bob Thompson. Bruce Temkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147