TechSee

SEPTEMBER 29, 2020

Contact center leadership must think strategically and find sustainable call center cost reduction strategies that do not compromise the quality and efficiency of the brand’s service. Instead, contact center leadership should focus on three key areas that have been proven to cut costs effectively over the long term while improving CX.

Call Center 196

Call Center Self Service Strategy Contact Center 196

LoyaltyPlus

AUGUST 7, 2018

One of the ways the company has established a leadership position is through its CRM Loyalty and Rewards system software solutions. This means proactively organising and automating critical customer management functionality, including sales, marketing, gamification and other direct customer services.

CRM 40

CRM Loyalty Software Gamification 40

Comm100

SEPTEMBER 22, 2016

The Amazon Way: 14 Leadership Principles Behind the World’s Most Disruptive Company by John Rossman. How to Revolutionize Customer Employee Engagement with Big Data and Gamification by Rajat Paharia. focuses on how to use big data and gamification to engage your customers more than ever before. Loyalty 3.0: DiJulius III.

Customer Service 100

Customer Service Case Study Gamification Culture 100

ProProfs Chat

JUNE 30, 2020

These books can help you: Work towards better leadership strategies. Customer Service Books on Leadership. Leadership for Great Customer Service. Leadership for Great Customer Service is a masterpiece that discusses the blueprint for creating and sustaining a practical customer service program. So, let’s get started!

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

RapportBoost

DECEMBER 10, 2018

So, Talkdesk Enterprise Contact Center empowers companies to make their Customer Experience a competitive advantage. Nate: Yeah, I was a huge advocate for the whole gamification trend, I guess you can consider it a buzz world at this point. Kaye, Tony, did you have anything else that you might want to add unto that point?

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

SurveySensum

JULY 14, 2020

A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. She has carved a successful career in both customer service and CX leadership across Financial Services and Telcos.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Stella Connect

JANUARY 4, 2022

It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) “[I]f you care about customer experience. It is not an extra.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97