CSM Magazine

JANUARY 5, 2022

In 2022, it will be imperative to think strategically about customer and employee engagement strategies to align the customer experience with the employee experience. Providing a richer employee experience right from the start is a winning strategy that can provide competitive advantage in the tight labor market.

Contact Center 52

Contact Center Competitive Advantage Employee Engagement Analytics 52

CSM Magazine

DECEMBER 6, 2023

The main goal of customer training is to ensure employees exceed customer expectations and create a positive experience and drive customer loyalty. Companies that invest in customer success training have a competitive advantage over those that do not. The result? It will also lead to wasted resources and efforts.

Training 52

Training Customer Success Exceptional Customer Service Social Media 52

Wootric CX Blog

FEBRUARY 14, 2019

She’s also a contributor to Forbes , the Harvard Business Review and Hemispheres Magazine. She oversees brand, demand and product marketing — attracting companies that make customer experience their competitive advantage using Wootric’s AI-powered software. Bruce Temkin. Maxie Schmidt. Sarang Bhatt.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

ProProfs Chat

JUNE 30, 2020

It was featured in famous magazines and papers like Industry Week, Entrepreneur, Dallas Morning News, Miami Herald, and others. How to Revolutionize Customer Employee Engagement with Big Data and Gamification. Author: Jill Griffin. Goodreads Rating: 3.8/5. The Loyalty Effect. Author: Fred Reichheld. Goodreads Rating: 4/5.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

Storyminers

JULY 6, 2020

A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Bruce Temkin. Frank Eliason.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Bruce Temkin. Frank Eliason.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. Aimee Lucas – Customer & Employee Experience Researcher, Advisor, Trainer, Speaker, CCXP.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132