CSM Magazine

MAY 14, 2024

The saying “the customer is always right” has evolved into recognizing customer service as a crucial aspect of every business. Effective customer service training is a strategic imperative for businesses aiming to foster satisfaction, loyalty, and competitive advantage.

Customer Service Training 52

Customer Service Training Training Customer Service Customer Service Representative 52

ShepHyken

DECEMBER 20, 2017

According to the Five9 Customer Index 2017 report , 77% of customers in the B2C space will not do business with you again if you give them bad customer service the first time they do business with you. Customer service is your competitive advantage. Here is a sobering statistic.

Customer Service 109

Customer Service Competitive Advantage B2C Culture 109

ShepHyken

MARCH 25, 2019

This article dives into the importance of the simple experience and how it can give a company a competitive advantage. Survey: Customer experience trends 2019 by Lynne Capozzi. ” Key findings from the report. My Comment: Here are some of the latest stats and trends in the customer experience world.

Customer Service 107

Customer Service Competitive Advantage Trends Culture 107

ShepHyken

AUGUST 17, 2020

Customer Experience Emerges As A Critical Strategy For Small And Medium Sized Businesses by Maria Morais. How to create a great customer experience strategy in 6 steps by Albert McKeon. Tech Target) In today’s business landscape, a powerful CX strategy is key to gaining customer loyalty and a competitive advantage.

Customer Service 92

Customer Service Retail Competitive Advantage Loyalty 92

Storyminers

JULY 6, 2020

His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. Bruce Temkin. Dennis Wakabayashi.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. Bruce Temkin. Dennis Wakabayashi.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

JULY 18, 2022

This article hits some of the highlights with the help of the 2022 Experience Trends report. 3 Questions to Assess Your Customer Experience Efforts by Jeannie Walters. CMSWire) One of the biggest challenges leaders face is evaluating the success of their customer experience efforts. But change isn’t always bad.

Self Service 13

Self Service Customer Service B2B Competitive Advantage 13