What is the Best Channel for your NPS Surveys – Email, Text or In-app?
Retently
APRIL 11, 2019
Every business, be it a one-man band or an enterprise, is aware that proactively listening to customers and responding to their needs can translate into a huge competitive advantage. For instance, imagine a company that has an NPS® rank of 50 (60% Promoters, 10% Detractors and 30% Passives). Example of email NPS survey.
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