GetFeedback
SEPTEMBER 25, 2018
It’s no longer a secret that excellent customer service is the new competitive advantage. When you’re looking for ways to improve your business’s customer service, there’s no better resource than customer feedback. The quality of your surveys also determines the usability of your customer feedback data.
Playvox
APRIL 21, 2023
An omnichannel customer support center connects customers’ interactions no matter where they take place. Zendesk reports that only one-third of contact centers are omnichannel, so there’s a real competitive advantage to offering your customers a more fluid experience.
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Calabrio
NOVEMBER 18, 2015
“Contact center agents are at the forefront of addressing client needs and have a direct and profound impact on customer experiences. Customer engagement and analytics software yield measurable benefits. Decreased their customer care costs by 6.3 Myth #6: You have to struggle with a complicated, confusing interface.
TechSee
MAY 29, 2018
Customer Service KPI #1 – NPS (Net Promoter Score). Customer satisfaction is critical as it impacts churn and customer lifetime value. Implementing visual support in a call center directly affects the key elements that impact a business’ NPS: Reduced customer effort. Higher agent engagement.
Pointillist
SEPTEMBER 10, 2020
Too often, personalization decisions are based on limited information because integrating customer journey data from each database, system or touchpoint is complex and time consuming. The amount of time and effort necessary to maintain rule-based workflows is excessive and ultimately, ineffective.
delighted
NOVEMBER 19, 2019
They’re using retail customer feedback to understand what their customers want, enhance retail CX, and maintain a competitive advantage. But honestly, many customers have little faith that brick-and-mortar retailers understand them. Why in-store retail customer feedback is vital.
TechSee
APRIL 10, 2019
In the highly competitive telecom industry, customer experience is a critical factor in building and maintaining a competitive advantage. A recent report by Forrester takes this concept one step further by proving that improving customer experience in telecoms delivers a boost to all KPIs. And by how much?
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